ServiceNow Developer | Infosys
Building smart IT workflows and automation on the Now Platform.
I'm a ServiceNow Developer at Infosys, passionate about designing and implementing scalable ITSM solutions on the Now Platform. I specialize in automating IT workflows, building service catalog items, and writing clean platform scripts that reduce manual effort and improve service delivery.
I enjoy solving complex business problems through thoughtful platform configuration, scripting, and integrations — turning requirements into reliable, maintainable solutions.
Core competencies on the ServiceNow platform
Incident, Change & Problem Management — designing end-to-end workflows, SLAs, and escalation rules that keep services running smoothly.
Writing efficient server-side and client-side scripts to extend platform behavior without sacrificing maintainability.
Building intuitive Service Catalog items and record producers with variables, variable sets, and catalog client scripts.
Creating and maintaining ATF test suites to ensure platform customizations work reliably across upgrades and releases.
Selected work from my ServiceNow implementations
Designed and implemented end-to-end Incident and Change Management workflows using Flow Designer, reducing mean time to resolution by automating escalations and approvals.
Redesigned the enterprise service catalog with over 30 catalog items, applying dynamic variable sets and catalog client scripts to improve user experience and data quality.
Built a comprehensive Automated Test Framework suite covering critical ITSM customizations, enabling safe upgrades and reducing regression testing effort by 60%.
Developed a set of server-side Business Rules and Script Includes to enforce data integrity and auto-populate fields based on complex business logic across multiple tables.
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